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Aestiva
Service Rates For Aestiva Products
Last Updated: 10/15/2020
Professional Services Rates
For non-development items not covered by basic customer support and fixed-cost quotations.
2021 | $225.00 per hour.* |
2022 | $231.00 per hour. |
2023 | $237.00 per hour. |
Aestiva charges a standard professional services rate. Time is rounded up to the next half-hour.
Time is deducted when multiple calls are placed in sequence so no over-billing occurs. See other notes below.**
* Hours are measured as "effective hours.
How effective hours are calculated.
** Aestiva does not charge for solving what it deems to be "product bugs."
If you experience a billing issue, please contact Aestiva so we can remedy the situation as soon
as it occurs. Corrections can appear on your invoice, but will not affect the automated time
notices you get.
Aestiva.Net Power Office Hosting Rates
Standard Hosting Rates
A hosting service optimized for Power Office products and Webigami Accounts.
2021 | Service Level 1 | $102.00 per month. |
2021 | Service Level 2 | $204.00 per month. |
2021 | Service Level 3 | $306.00 per month. |
* Speak to your account coordinator regarding which service level you need. Please budget for
3% annual increases.
For further information, please speak to your Aestiva Account Coordinator.
Webigami Application Licenses
Annual Rates for Webigami Account Application Licenses
A desktop/mobile paperwork automation platform for solutions needing
advanced database, workflow, and multi-user security features.
2021 | Concurrent Users | Cost/Application* |
2021 | Up to 6 | $3,995 plus $415 per additional concurrent user. |
2021 | Up to 10 | $4,995 plus $325 per additional concurrent user. |
2021 | Up to 30 | $9,995 plus $246 per additional concurrent user. |
* Cost includes Webigami account. Cost does not include Aestiva.Net hosting,
Professional Services, Annual Support, or XSOs. Please budget for 3% annual increases.
For further information, please speak to your Aestiva representative.
Service Order Rates
Service Orders
Aestiva uses service orders to deliver team-based services. See below.
RSOs | Research Service Orders (RSOs) are executed by our internal production (PROD) and engineering (ENG) teams, managed by our Account Coordinator (AC) team, and escalated to our Senior Management (SM) team, when necessary.
Aestiva charges $1,800 per day for RSOs. RSOs are invoiced daily. Days are calculated from the time work was initiated to the time completed. Fractional days worked are billed at a full day.
To suspend or cancel this RSO, email your Aestiva Account Coordinator. Aestiva will set the completion time to the date and time of your cancellation notice and cancel future work on this RSO.
Limitations
RSOs are limited to a single incident per day. RSOs do not cover the remedies that may be recommended.
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BPSOs |
Business Process Service Orders (BPSOs) are executed by our internal engineering (ENG) and Senior Management teams and managed by our Account Coordinator (AC) team.
BPSOs are for situations where Aestiva's engineering team, business process experts, and the customer collaborate to understand and solve and/or resolve an issue.
Aestiva charges $1,800 per BPSO.
Limitations
BPSOs are limited to 2 hours of conference time and 4 hours for research and documentation.
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DSOs | Development Service Orders are orders for production development services. DSOs are coordinated by Aestiva's AC team, production (PROD) staff, and when needed, Aestiva engineers and engineering managers.
Aestiva charges $1,800 per day for DSOs. Days are calculated from the time work was initiated to the time completed. Fractional days worked are billed at a full day.
To suspend or cancel a DSO, email your Aestiva Account Coordinator. Aestiva will set the completion time to the date and time of your cancellation notice and cancel future work on the DSO.
Limitations
Each DSO is limited to one day of work (8 hours) of AC coordination, production, engineering and internal management time. DSOs do not cover research, installations, upgrades, transfers, training, and testing.
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ESOs | Engineering Service Orders are orders for engineering services. ESOs are used to change Aestiva platforms
including Aestiva Array, Aestiva Power Office, and the Webigami platform.
ESOs are requested by Aestiva's AC team, and executed by Aestiva engineers and engineering managers.
Aestiva charges $3,600 per day for ESOs. Days are calculated from the time work was initiated to the time completed. Fractional days worked are billed at a full day.
To suspend or cancel an ESO, email your Aestiva Account Coordinator. Aestiva will set the completion time to the date and time of your cancellation notice and cancel future work on the ESO.
Limitations
Each ESO is limited to one day of work (8 hours) of AC coordination, engineering and internal management time. ESOs do not cover production, research, installations, upgrades, transfers, training, and testing.
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TSOs | Transfer Service Orders cover install support for the on-premise to on-premise move of Aestiva Array and Power Office.
TSOs are managed by Aestiva's AC team, and are supported by Aestiva's production team, Aestiva's engineering team, and managers when appropriate.
A TSO covers:
- Prep Meeting For Test Move
- Support for Install of Aestiva Array
- Support For Transfer To Test
- Support for Upgrade of Aestiva Array
- Support for Upgrade of Power Office
- Hand-off to Aestiva App Team
- Customer Sign-off of test
- Prep Meeting For Go-Live
- Coordination with Aestiva App Team
- Support For Transfer to Live
- Support for Upgrade of Aestiva Array
- Support for Upgrade of Power Office
- Support for Redirect to Live
Aestiva charges $2,400 per TSO.
Limitations
This TSO does not cover support for Windows server administration, new features, fixes, or other application changes. When needed, these items are billed separately. Work is limited to a total of 1.5 days of AC, production, engineering and management time.
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USOs |
Upgrade Service Orders are managed by Aestiva's AC team, and executed by Aestiva's production team and Aestiva's engineering team and managers when appropriate.
A USO covers:
- Define Transfer/Upgrade Plan With Customer
- Help With Array Installation/Upgrade
- Help With Power Office Upgrade
- Help With Trial Run
- Help With Final Upgrade
Aestiva charges $2,400 per USO.
Limitations
This USO does not include the services for new features, fixes, changing servers, or server administration (how to configure servers, web servers, email servers, DNS, firewalls, ports, networks, routers, security, file permissions, etc.). Limited to 1.5 days of AC, production, engineering, and management time.
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WSOs |
Windows Service Orders are MS Windows™ server configuration services used to solve on-premise issues. They are used when customer talent is not available.
WSOs are coordinated by Aestiva's team of ACs, and executed by outsourced (US-based) MS Windows engineers, and when needed, Aestiva's production (PROD) staff, engineering teams and engineering managers.
CUSTOMER WARRANTY
By making this purchase customer explicitly warrants to Aestiva they have safely backed up their data and they will not hold Aestiva responsible for any loss of data, loss of service, or other damages that can arise from changes to the configuration of a server environment.
Other Limitations
This WSO does not include the services for new features, fixes, and upgrade management. WSOs are not a replacement for server administration (how to configure servers, web servers, email servers, DNS, firewalls, ports, networks, routers, security, file permissions, etc.). WSOs are limited to 1 day of total Windows Specialist, AC, production, engineering, and management time.
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ISOs |
Installation Service Orders are installation services to install or upgrade, test, and deploy a module or product. They
are coordinated by Aestiva's team of ACs, and executed by Aestiva's production staff and and when needed,
Aestiva's engineering teams and engineering managers.
An ISO covers:
-- Define Installation Plan With Customer
-- Configuration of product or module.
-- Help With Array Installation/Upgrade, if applicable, on test.
-- Help With Power Office Upgrade, if applicable, on test.
-- Help with Application installation, if applicable, on test.
-- Help With Array Installation/Upgrade on live.
-- Help With Power Office Upgrade on live
-- Help with product or module installation on live.
Aestiva charges $2,400 per ISO. See limitations below.
Limitations
This ISO does not include the services for new features and administration training. ISOs are limited to 1 day of total AC, production, engineering, and engineering management time applied to a single product or module. For example, the setup and configuration of a product plus two modules requires 3 ISOs.
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SISO |
Systems Integration Service Orders (SISOs) are executed by our production and engineering (ENG) and Senior Management teams, when needed. They and managed by the Account Coordinator (AC) team.
SISOs are used for fully automated file exchanges between Aestiva systems and external systems.
A SISO covers:
File inspection.
Deployment planning.
Coding/Mapping, if needed.
Configuration.
Installation on Test.
Installation on Live.
Aestiva charges $2,800 per SISO.
Limitations
SISOs are limited to one file exchange. For example, an integration requiring 3 file exchanges
requires 3 SISOs.
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PMSOs | PRoject Management Service Orders are orders for project coordination services. PMSOs are executed by a dedicated AC with the help of business managers.
Aestiva charges $7,000 per month per AC for PMSOs. Months are calculated from the time the PMSO was opened to the month ended. Fractional months are billed at a full month.
To suspend or cancel a PMSO, email your Aestiva Account Coordinator.
PMSOs can be used to help roll out Aestiva products across the country, provide coordination between different groups,
provide liaison services between corporate and their affiliates, training services, and other project management tasks.
Limitations
Each PMSO is limited to one dedicated Aestiva staff member during Aestiva business hours. PMSOs do not cover research, installations, upgrades, transfers, development, travel, and testing. Aestiva business time (AC plus Aestiva management) is limited to 40 hours per PMSO per month.
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Human Resource Solutions
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Vendor Punchout
The base product can be integrated with vendor web sites. When this happens you no longer need to shop on the vendor site, saving you time and money. Instead, you can access the vendor site from within Aestiva Purchase Order. For more information, see the product, Aestiva Punchout.
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Invoice Approval
An Invoice Request form with invoice(s) attachments, return management, approvals, and more.
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Custom Shipping
Dual stand-alone and integrated management of shipments and release of items for use outside of entity. Call for pricing.
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Item Catalog
An advanced vendor and item catalog is included with the base product. The base system includes auto-capture of items ordered, a Google-like search, vendor territories, and vendor categorization. Custom catalogs can include image-based navigation, corporate-approved product catalogs, and stock/non-stock item controls. Call for pricing.
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GSA Module
Splits line items based on direct and indirect procurement expenses. Includes GSA data integration. Call for pricing.
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Language Support
Aestiva Purchase Order can be delivered in almost any language. Call for pricing.
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Language Support
Aestiva Contract can be delivered in almost any language. Call for pricing.
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Split Reporting
Gives the ability to split individual line items into multiple codes based on unit price, extended price, and/or percent split, or based on previously saved split. Call for pricing.
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Budget
A variety of off-the-shelf and custom budget modules are available. Modules allow you to upload annual, monthly, or quarterly budget data (which can be tied to GL Codes and/or Departments), upload project-based budgets, and/or place limits on users based on their budget authority. Call for pricing.
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Sign-off
Gives the ability to require and report on outside vendor confirmation requests.
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Sign-off
Gives the ability to require and report on outside vendor confirmation requests. Can support other vendor check-offs related to order fulfillment. Call for pricing.
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Online eSignature
This add-on tool gives you the ability to set up an agreement and send it to an outside party for an online electronic signature. Supports page, paragraph, and document sign-offs. Customized for your organization. Call for details.
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Customized Approval Flow
Base system includes comprehensive approval flow module. However, in cases where company-specific hierarchies are in place, Aestiva Contract can be extended with custom approval tables to ensure ease of administration. Manual requests for sign-off can also be provided. Call for pricing.
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Customized Contract Records
Special purpose extension to the contract software that allows you to use special purpose screens for different kinds of contracts. Call for pricing.
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OCR and Auto-Match
Use this module to OCR expense receipts and automatically match them to corporate credit card data. Call for details.
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Credit Card Integration
Use this module to save users from having to re-enter corporate credit card expenses. Call for details.
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Credit Card Import
If your users use personal cards for their expenses, they will benefit from this expense report software tool. It gives them the ability to import credit card expenses directly into their expense reports.
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Multi-Currency Support
Need to support different currencies and different accounting systems? This Expense Report Software product can be provided in single or multiple languages, and configured to support different currencies, perform daily currency conversions, and provide currency calculators. Call for details.
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Multi-Language Support
Need to support different languages? This product can be extended to support different languages. Call for details.
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Offline Expense Report
Need to fill out an expense report while you're at 30,000 ft in the air on a plane? Then you want Aestiva's off-line import utility.
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Policy Flagging Extensions
The basic expense report software does include a Policy Flagging Module. However, if you need to add custom flagging or validation, the policy module can be extended.
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Custom Shipment Register
A special purpose extension to the logistics system that allows you to use special purpose shipment register screens for capturing special business-specific shipping and logistics information.
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EDI Services
A variety of advanced services for setting up and maintaining EDI exchanges with suppliers, customers, and partners is available. Call for pricing.
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Language Support
This product can be delivered in almost any language. Call for pricing.
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Systems Integration
This product has the ability to integrate with Accounting and ERP systems. Call for details.
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Aestiva Purchase Order
After you've chosen a supplier, issue them a Purchase Order with this add-on product. Call for details.
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Aestiva Vendor Survey
Keep up with your suppliers' progress with this supplier-management add-on. Call for details.
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Aestiva Contract
Manage contracts more effectively with this helpful add-on. Call for details.
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Systems Integration
Need to integrate Aestiva RFX with an external system? Aestiva provides Systems Integration services to automate the exchange of data between Aestiva RFX and other systems, such as RFQ, Procurement, Accounting, and Project Management systems. Call for details.
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Booking Service Integration
Gives you the ability to connect and/or integrate with an external booking agency or service.
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Credit Card Upload
Corporate
Gives an admin the ability to import credit card information into your expense report software system, so that it is automatically applied to user expense reports.
End-User
Gives you the ability to import credit card information directly into an expense report.
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OCR and Auto-Match
Gives the user the ability to automatically extract vendor names, amounts and dates from receipts. That data can then be used to match the receipts against information placed on the expense report and/or credit card transactions.
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Policy Flagging
Gives the user the ability to flag expense reimbursements and/or follow special approval flows for expense reports that are out-of-policy. (Now included with the base product. )
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Receipt Imaging
By eFax
Allows expense approval requests to be processed via fax requests.
By email
Allows expense approval requests to be processed via email requests (cell phone with camera or desktop with scanned receipts required). (Now included with base product.)
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Clock Support
Hardware & Software
Our production department can integrate Aestiva Project Time with software and hardware based clocks. Call for details.
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Budget Module
Allows you to set up project-based budgets and budget groups for monitoring hours and labor costs.
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Custom Layouts
Our production department has the ability to make major changes to the layout of time sheet forms. We can add reportable custom fields, change how fields or ordered and organized on the screen, change the time sheet period (note that time can be submitted weekly and still be reported/exported bi-weekly, monthly, etc.), and change the time sheet layout to conform to specific needs. Call for details.
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Language Extensions
This product can be provided in most languages and can be extended with additional languages. Call for details.
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Offline Time Sheet
A special purpose extension for setting up and importing offline spreadsheets for users who wish to fill out their time and expenses offline and import them later. Call for details.
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Union Specific Time Sheet
This product can be extended with additional time sheet forms to support union specific time sheets. Call for details.
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Invoicing
This product can be extended with project-based invoicing to the billing of time, expenses, and fix-bid contracts. Call for details.
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Accounting and ACH Interface
Integrate with QuickBooks, Mas90, MS Dynamics, PeachTree, SAP, PeopleSoft, and more. Automate the payment process with ACH file generation. Call for details.
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Custom Fields
This product includes custom fields for your service call sheet at no additional cost. Need to do more? Your wish is our command. Anything is possible. Call for details.
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Ticket Escalation
Add a help desk to your system. Give staff the ability to escalate issues to an internal support team. Call for details.
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Expense Management
Add support for out-of-pocket expense reimbursements, billable expenses, and more. Call for details.
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Leave Requests
Gives staff the ability to request leave using the same system. Call for details.
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Order Placement
Gives staff the ability to place orders with the same system. Call for details.
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Work Order Sub-system
Gives staff the ability to add, edit and note work orders with this system. Call for details.
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Customer Access
Give your customers the ability to submit "Incoming RFQ" requests directly to you which, using this product, you can turn around into outbound "Sourcing RFQs."
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Supplier Access
Wouldn't it be nice if your suppliers were able to respond on-line to your Sourcing RFQ's? With this add-on, they can. Eliminates need for manual-entry of pricing information and speeds up turn around time.
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Accrual Calculators
The time and expense base system includes the ability to apply time to different charge accounts. Our production department can also add to time sheets, if needed, on-screen displays of user accruals, such as Sick Leave, PTO (Paid time Off) or Vacation time, Comp Time, Comp Time Earned, etc. Components include administrator screens for entering carry over, hire-dates, and other user-specific information needed to calculate the accruals, and the display of an accrual chart directly on the time sheet. Call for details.
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International Support
User ability to set expense report currency, submit expenses in any currency, and/or view system in different languages.
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Job & Task Lookup
The time and expense base product includes user-based and department-based jobs. Our production department can add or change the way jobs are displayed and/or selected on staff time sheets. Call for details.
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Overtime Calculators
Our production department can add to staff time sheets OT (overtime) calculations and display overtime history, and add the administrator components for entering user-specific information, if/when needed. Call for details.
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Expense Policy Flagging
Ability to flag expense reimbursements and/or follow special approval flows for expenses that are out-of-policy.
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Special Layouts
Our production department has the ability to make major changes to the layout of time sheet forms. We can add reportable custom fields, change how fields or ordered and organized on the screen, change the time sheet period (note that time can be submitted weekly and still be reported/exported bi-weekly, monthly, etc.), and change the time sheet layout to conform to specific branding needs. Call for details.
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Receipt Imaging
By eFax
Allows expense approval requests to be processed via fax requests.
By email
Allows expense approval requests to be processed via email requests (cell phone with camera or desktop with scanned receipts required).
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Policy Flagging
Ability to flag expense reimbursements and/or follow special approval flows for expenses that are out-of-policy.
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ACH Interfaces
Automate the payment process with ACH file generation. Call for details.
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ACH Interfaces
Integrate with QuickBooks, Mas90, MS Dynamics, PeachTree, SAP, PeopleSoft, and more. Automate the payment process with ACH file generation. Call for details.
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Accrual Calculator
The base system includes an electronic time sheet with the ability to apply time to leave and different charge accounts. Perhaps you want to also display the leave accruals for each user, their comp time, and more. Call for details.
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Overtime Calculator
Add OT (overtime) calculations, display overtime history, and add the administrator components for entering user-specific information, if/when needed. Call for details.
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Order Entry
Auto-generate orders from Quotes using an order entry system from Aestiva. Call us with your requirements.
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Billing and Invoice
Invoices can be generated from quotes using simple add-on tools. Call for further information.
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Time Tracking
Need to track time on a work order? A wide variety of time tracking solutions can be added to the system. Speak to an Aestiva Account Coordinator for further information.
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Billing
Invoices can be generated from work orders using simple add-on tools. Call for further information.
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Work Order
Need to manage work orders against the quoted work that comes in? A wide variety of work order solutions can be added to the system. Speak to an Aestiva Account Coordinator for further information.
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Systems Integration
Want to integrate Aestiva Quotation with an external system? Aestiva provides Systems Integration services to automate the exchange of data between Aestiva Quotation and external systems. Call for details.